Hometown: Ashland, OH
Residence: Lima, OH
Family: Valerie is married to her husband Lee and has a stepson Jon and three dogs.
Hobbies: Valerie enjoys spending time with her family, being outdoors and traveling.
Expertise: Very efficient with computers and a strong background in customer service.
As office manager for The Basement Doctor, Valerie is a natural at multi-tasking. She processes all new jobs that come into the office as well as schedules installations and service appointments. As the person tasked with handling incoming calls and customer questions, Valerie has enjoyed getting to know homeowners on a more personal level. She takes pride in doing a good job and handling all inquiries in a timely manner. Having been with our company since 2008, Valerie has gained a lot of knowledge about the waterproofing and home improvement industry, but she is always excited to learn new things that can help her better meet the needs of our customers. She is also very important to The Basement Doctor’s community service efforts. She organizes our annual “Bring a Can and & Lose Yours” 5K to raise money and food donations for the West Ohio Food Bank.